Terms & Conditions

Please read all these terms and conditions bellow carefully before booking on our Website, when you make the booking it is consider that you agree to be legally bound by these terms and conditions. Note that the terms and conditions may be modified and posted on our website from time to time. These terms and conditions apply to all transfers service supplied by us and by other suppliers.
  1. Greentour
    1. Greentour is a brand of Greenbus, Transport of Passengers Lda, located in Avenida Fernão Magalhães, 1999 | 4350-171 Porto. The company is fully insured, having all the insurances requested by the Portuguese law.
  2. Contract
    1. Where two or more people are included on the same booking, the person purchasing the booking shall be deemed to do so, on the basis that he/she acts as an agent for both or all members of the party and accepts these Terms & conditions on behalf of each member of the party.
    2. These are the terms on which you will make a booking for the services featured on our website. We are the intermediate agent of the Supplier of the service or the supplier itself. We will arrange for you to enter into a contract with the Supplier of the service (referred from now forward as "Supplier"). As intermediate we accept no responsibility for the acts or omissions of the Supplier for the services provided by them. The name of the Supplier will appear on the website if that will be the case.
  3. Booking procedure
    1. A range of services are available on our website. You make the service purchase by completing the request form. It is asked to provide details and we will assume them as. When you are confirming the booking, please double check that all names, dates and timings are correct. In providing your payment card details you warrant that you have authority to use the card and that we may immediately debit your card for the value of the services.
    2. Once we receive your booking request form and payment, we will acknowledge receipt of the payment by e-mail. This e-mail confirms that we have received payment and voucher in attachment will have to be printed and given to the driver in the beginning of the service.
    3. The e-mail confirmation of your booking has a link to your voucher. It is the customer’s responsibility to print and travel with their booking confirmation with the instructions and all of the relevant local contact numbers and the contacts (emergency phone and local office phone) and information of the Office working time. Greentour accepts no responsibility or compensation loss of the tour should the customers not travel with their booking confirmation.
    4. You must check the details on the voucher as soon as you receive it. Please notify us of any errors immediately as it may not be possible to make changes later. We have no liability for errors in the voucher except where those errors are made by us. You must tell us within 48 hours of travel of any errors. Please check our policy on alteration and cancellations.
    5. The booking information will be passed on only to the driver or Supplier however the information may be provided to public authorities such as customs or immigration, if required by them. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies.
  4. Alterations
    1. The alterations can be made by you in writing by e-mail at least 48 hours in advance of travel. All changes are subject to a reasonable administration fee payable to us in advance and this must be confirmed by us in written.
    2. If you request any alteration to the pick up or drop off location, date, number or age of passengers and this causes an additional charge (for example, if there are extra members of your party or tour), you will have to pay the additional cost at the time of making the change.
    3. If the alteration reduces the fare a refund will be offered, subject to a reasonable administration fee and refund charges, as long as these changes are made at least 48 hours in advance of service date.
    4. Any alteration within 48 hours of the first service a reasonable administration fee maybe charged.
  5. Cancellation
    1. Requests to cancel your booking must be sent to us in writing and will not take effect until received by us. The cancellation can be made in writing by e-mail.
    2. Refunds will not be made unless you cancel your booking in whole or in part at least 48 hours prior to the service date. If due to medical reasons you are not able to do this, a refund may be made if you can provide proof of your inability to travel (such as a medical certificate).
    3. All bank transaction fees concerning refunds will be supported by the clients.
    4. In case of clients no-show on the service, no money will be refunded.
  6. Wheelchairs and scooters
    1. You must inform us if you will be bringing a wheelchair or scooter when you complete your service booking request. Please be aware that the vehicles are not wheelchair accessible. If a special vehicle is required the rates are different and you may request a budget.
  7. Insurance
    1. All our transports have total insurance of passengers, as per requested by the law. But the Supplier has no responsibility for damages or losses that are not directly linked with our services.
  8. Tours
    1. The reservation of any type of service has always to be done up to 48 hours before its beginning. The payments will have to be done at the time of the reservation. The details of the service hired should be given as detailed as possible and it is considered to be accurate.
    2. The reservation of Regular Tours must have at least two participants and the number of children, younger than 10 years old, cannot be more than the number of adults. Children up to or with 4 years old do not have an assigned seat and are free of charge. Children between four and 10 years old pay 50% of the amount of the tour.
    3. Both regular and private tours, the entrance fees in monuments and meals are not included except when mentioned on the description of the tour.
    4. If the vehicle chosen for the service is not available, we may replace it for another vehicle with the same quality level even if being of a different brand. We reserve the right to refuse transportation to customers who are under the influence of alcohol or drugs that might endanger the driver, the vehicle and other passengers. The consumption of alcoholic beverages and food, as well as smoking is not allowed inside our vehicles.
    5. We or the supplier will make all reasonable efforts to arrive at the pick-up point at the time specified on your voucher, but this is not guaranteed due to reasons beyond their control such as traffic, weather conditions, road accidents, etc.
    6. It is your responsibility to check the date, time and location on your voucher or subsequent e-mail communication from us in case of incorrect information.
    7. Please note most Suppliers (including us if we are your Supplier) will not be liable for any delays or missed services due to force majeure, or to other circumstances that are unforeseeable or beyond our control, such as accidents suffered by third parties on the transfer route, police checkpoints, acts of terrorism or vandalism, extreme weather conditions, etc.
    8. All vehicles are insured in compliance with local law.
    9. You must tell us if minors are included on your service booking request. You are obliged to use the child car seats by law; we encourage you to bring your own for your children, as standards vary in different countries or you can request to the supplier a child seat as an extra.
    10. An emergency telephone number available 24 hours a day is shown on your voucher for your use.
    11. The category of vehicle in which the tour shall be provided is not guaranteed and we and the Supplier have absolute discretion to substitute the vehicle without liability to you. Sometimes the vehicle may need to be substituted if it means that the service can be provided in circumstances where it would not otherwise be possible.
    12. If you fail to be at the pick-up point we will try to contact you on the mobile telephone number you have provided to us. If we cannot speak to you by reason of no or poor connection, no signal, the voice-mail is on or the call is unanswered, the service will not be provided and neither your Supplier or us are obliged to provide you with the service and a refund will not be made.
  9. Payment
    1. You will be required to make full payment at the time you submit a service booking request. If the Supplier rejects your service booking request we will notify you by e-mail and reimburse you in full using the same method by which you made payment to us.
    2. Payment is required at the time of booking. All details provided to us for the purpose of the reservation will be assumed as correct. After receiving the payment, we will send you the Voucher for your reservation. This document must be presented to the driver or representative for each tour.
  10. Rates
    1. All rates include VAT at the legal tax.
    2. The rates are calculated in euros per vehicle or person depending on the type of service hired.
    3. The details of our prices and other supplier prices are displayed on our website. The price of any tour(s) is the price displayed on our website according to the customers date, time and location order.
    4. We try to ensure that all prices displayed on our website are accurate. We will contact the customers if a price is not correct and if it is higher or lower than what was stated in the customer’s order and the costumer will decide whether or not accept the correct price and consequent service.
  11. Right of Amittance
    1. The Supplier, or our representative or the driver reserves the right to refuse to transport any person that may be under the influence of alcohol, drugs and/or whose behavior may be considered a threat to the driver, other passengers or you. No refunds will be made and there is no responsibility to provide the service to you or any member of your party or assist in making alternative arrangements.
    2. Alcohol or narcotics are prohibited from being consumed in the vehicle, and smoking is forbidden inside the vehicles.
  12. Our Liability
    1. Where we act as agent, your contract for transfer, accommodation or any other service is between you and the Supplier, and not with us except when we are the supplier. As agent we accept no responsibility for the Supplier's acts or omissions. In the event that we are found liable on any basis other than for death or personal injury, the maximum extent of our liability is twice the cost of the booking.
    2. We are responsible for providing your Supplier with the service booking request details that you send to us on our website. We are not liable for losses or damages that may occur through the incorrect processing of your service booking request by the Supplier, nor for any mistakes if you don’t provide complete and accurate information on the request.
    3. We accept no liability for any additional services that you may book directly with your Supplier if that’s the case.
    4. Any claim for compensation for death or personal injury resulting from the use of the service must be made to the Supplier of the service and shall be subject to the laws and to the jurisdiction of the country in which the service was provided.
    5. If we are the Supplier and have a contract with you, we accept liability for death or personal injury which arises as a result of our negligence or that of our employees whilst acting in the course of their employment. For all other complaints our liability is limited to twice the cost of the booking.
    6. Occasionally errors appear on the website and we shall make every effort to correct them as promptly as possible once we become aware of them. If incorrect prices or promotions are shown, we reserve the right to terminate the contract and refund you in full.
    7. We do not guarantee the accuracy of the content of this website, or that it is free from viruses or the like and which may contain bugs or destructive properties.
  13. Your Responsability
    1. You are solely responsible for carrying the necessary documentation for frontier crossing. Neither we nor the Supplier is responsible for any losses caused by your failure to carry these documents or for failure to observe customs, police, tax authorities or administrative rules of those countries where entry is required. The voucher is not a valid document to obtain entry visas.
    2. You agree to indemnify and reimburse us with payment for any deposit, fine or payment that we have to pay the authorities through your failure to observe the laws, regulations, etc. or other travel requirements of those countries which you intend to enter or leave or pass through. In this event, we shall have the right to retain any amounts belonging to you until you have made payment to us in full.
    3. We cannot accept any responsibility for customers who haven’t informed any time alteration and then are not collect and subsequently miss their service.
  14. Contact
    1. All communication between us and you is by e-mail so we strongly recommend that you read your e-mail prior to commencing your trip as any anticipated changes or cancellations with regard to your contract shall be notified to you at the e-mail address provided in your service booking request. We may also e-mail you with other information that you may find useful.
    2. It is your responsibility to provide us with your current e-mail address and mobile telephone number and inform us of any changes. It is essential that you provide us with a mobile telephone number on which we can contact you during your trip in the unlikely event that we urgently need to contact you about your booking.
    3. Our postal address is: Greenbus Transporte de Passageiros, Lda | Avenida Fernão Magalhães, 1999 – 4350-171 Porto – Portugal | telephone number (+351) 221 450 450 | Emergency number: (+351) 221 456 456 | e-mail greentour@greentour.pt
  15. Complaints
    1. Please note that Greentour must receive any complaints in writing with the booking number within 7 days after the transfer(s) date. Greentour will endeavor to resolve all within 28 days of notification.
    2. In case your contract for your arrangements is with a Supplier, any queries or concerns relating to your service will be address to the supplier. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. You may also contact us for assistance in resort, or write to us when you return home.
  16. Law and Jurisdiction
    1. When you make a booking, the terms and conditions of the service are subject to the laws and the jurisdiction of Portugal or to the laws and jurisdiction of your Supplier country.
October 2015